Return & Refund Policy

At Petz Studio, we want you and your pets to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.

Returns

• Items may be eligible for return within 30 days of delivery.

• The product must be unused, clean, and in its original condition and packaging.

• Items that have been used, damaged, washed, or altered may not be eligible for return.

• For hygiene and safety reasons, certain pet products may not be returnable once opened or used.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrectly shipped by us.

Exchanges

We may offer exchanges for eligible items depending on product availability. Please contact our support team before sending any item back.

How to Request a Return

Please contact us through our website's contact page and include:

• Order number

• Reason for the return

• Photos, if applicable

Petz Studio reserves the right to refuse returns that do not meet the conditions outlined in this policy.